Shipping & Delivery

Ordering /Delivery

  • Digital Downloads – You will receive an email with links to access the download/s you have purchased. Please note, this download link will expire after 30 days.
  • UK Delivery : We aim to deliver your items within 7 days of purchase. Delivery charges will be applied at checkout.
  • Customised/personalised items (these can take 3 weeks). The sales team will contact customers to advise on the estimated delivery times for your order.┬áDelivery charges will be applied at checkout.

Clothing

  • All sizes are approximate “to fit” sizes and are given as general guidance. Colours and shades may vary slightly to those displayed on our website. It is the customers responsibility to ensure that the sizes will fit to their requirements.
  • Delivery times are approximately 7 – 10 days with exceptions on customised/personalised items (these can take 3 weeks). The sales team will contact customers to advise on the estimated delivery times for your order.

Returns

  • Personalised items cannot be exchanged or returned unless the goods are faulty. An intention to return a product must be expressed to Digital Badge IT via email team@digitalbadgeit.co.uk within 7 days of receiving the product and returned within 14 days.
  • All products must be returned in their original condition, fit for resale. Once the return has been made a full refund will be given (excluding the original delivery charge) within 14 days, providing the items are in their original condition
  • All returns should be expressed in writing by the following method – By email: shop@digitalbadgeit.co.uk Any costs involved in exchanging/returning the product, providing it has been delivered correctly, must be paid for by the customer unless the item(s) is faulty.

Right to Cancel

Cancellations cannot be made on personalised and customised goods once an order has been placed. “Personalised Goods” are any goods you have ordered which are personalised to your own specification “Customised Goods” are any goods you have ordered which are customised to your own personal specification by you choosing from a set of pre-defined garment templates. All cancellations should be expressed in writing by the following method. By email: team@digitalbadgeit.co.uk

Data & Privacy

The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and authorization of payment. Under no circumstances will this information be passed to a third party. If you would like to opt out of mailings please email : team@digitalbadgeit.co.uk